Cases
Real work. Named plainly.
No logos for hire. These are the shapes we keep seeing in Quebec plants and SMEs — anonymised, because the work is the point, not the press release.
Fabrication · Mauricie · AI products · 2025
The packing slip stopped being a second job.
A shop that still received paper and PDFs in the same afternoon. Capturing them twice was the tax nobody had named.
Same morning
Happy-path slips in the ERP, down from 11 days
Cases
Process manufacturing · Centre-du-Québec · AI products · 2026
Answers from the binder, not from the hallway.
Procedures lived in SharePoint, in a binder, and in the head of the person on vacation. The unofficial AI person was tired.
Cited
Every answer points at the SOP it came from
Cases
Distributor · Québec · AI products · 2024
The shop floor talks to finance. On purpose.
Timesheets, MRP, and B2B orders lived in side systems. The number in the ERP was a rumour by Thursday.
One number
Order, plant, and invoice stop disagreeing
Cases
Multi-site SME · Québec · AI products · 2026
The invoice arrives once. The agent does the walking.
Accounts payable was a hallway. PDFs, forwards, and a shared mailbox that nobody wanted to own.
Human gate
The agent never posts. People still do.
Cases
Manufacturer · Mauricie · AI products · 2023
Fourteen spreadsheets, one live board.
Forecasts were a Sunday-night ritual. Monday’s stand-up argued about last week.
Before 7:30
Board pack lands before the stand-up
Cases
Multi-site manufacturer · Mauricie · Infrastructure · 2024
A NOC that calls before you notice.
The network was a consumer router and a prayer. The loud day arrived on a Tuesday.
Before you notice
NOC call, not a stalled line
Cases
Distributor · Québec · Support · 2025
The helpdesk stopped being a shared inbox.
Fourteen people mailed the same three names. After 5 p.m. the plant was on its own.
24/7
Emergency line with a person, and a fee that is written down
Cases