Cases
Real work. Named plainly.
No logos for hire. These are the shapes we keep seeing in Quebec plants and SMEs, anonymised, because the work is the point, not the press release.
Fabrication · Mauricie · Custom AI · 2025
The packing slip stopped being a second job.
A shop that still received paper and PDFs in the same afternoon. Capturing them twice was the tax nobody had named.
Same morning
Happy-path slips in the ERP, down from 11 days
Cases
Process manufacturing · Centre-du-Québec · Custom AI · 2026
Answers from the binder, not from the hallway.
Procedures lived in SharePoint, in a binder, and in the head of the person on vacation. The unofficial AI person was tired.
Cited
Every answer points at the SOP it came from
Cases
Distributor · Québec · Custom AI · 2024
The shop floor talks to finance. On purpose.
Timesheets, MRP, and B2B orders lived in side systems. The number in the ERP was a rumour by Thursday.
One number
Order, plant, and invoice stop disagreeing
Cases
Multi-site SME · Québec · Custom AI · 2026
The invoice arrives once. The agent does the walking.
Accounts payable was a hallway. PDFs, forwards, and a shared mailbox that nobody wanted to own.
Human gate
The agent never posts. People still do.
Cases
Manufacturer · Mauricie · Custom AI · 2023
Fourteen spreadsheets, one live board.
Forecasts were a Sunday-night ritual. Monday’s stand-up argued about last week.
Before 7:30
Board pack lands before the stand-up
Cases
Multi-site manufacturer · Mauricie · Infrastructure · 2024
We called before the dock noticed.
The network was a consumer router and a prayer. The loud day arrived on a Tuesday.
Before you notice
A call from the desk, not a stalled line
Cases
Distributor · Québec · IT support · 2025
The helpdesk stopped being a shared inbox.
Fourteen people mailed the same three names. After 5 p.m, the plant was on its own.
24/7
Emergency line with a person, and a fee that is written down
Cases