← All posts·AI·April 22, 2026·6 min
The agent should not write the purchase order.
Automation is wonderful until it posts the wrong line. Our rule is simple enough to write on a sticky note.
Jean-Christophe Proulx
Director, Digital Transformation · GOX Technologies
VP, Chief Technology Officer · Pulsatrix
Our rule, written down: the model proposes, the workflow carries, a named role posts. If a vendor cannot show you that loop in your tools (not in theirs), they are selling a demo.
01Start with one stuck job.
Follow-ups. Routing. A summary of yesterday’s exceptions. Pick one. We will map it, build a small pilot with real users, and only then talk about the next one. That is how a Quebec SME actually adopts this stuff. We have been the same shop since 1993. We are not in a hurry to be impressive. We are in a hurry to be useful.
If this is your week on the floor, write to us. A person reads it.
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