← All posts·Lenovo·June 4, 2024·4 min
The file has to open. Everything else is decoration.
From the Lenovo and IBM service centre: why we still argue about RAM, docks, and the scanner on the receiving desk.
Jean-Christophe Proulx
Director, Digital Transformation · GOX Technologies
VP, Chief Technology Officer · Pulsatrix
We can talk all afternoon about copilots. If the laptop takes nine minutes to wake up, nobody will ask it a question. Hardware is not a side quest. It is the first screen of the product.
Standard models. A dock that survives a move. A scanner chosen because the PDF is clean, not because it was on sale. Warranty that means we come, or it ships, and you keep working.
01Service, not a shopping cart.
Being a Lenovo and IBM service centre is a promise to the machine after the invoice. We like that promise. It matches how we treat software too.
If this is your week on the floor, write to us. A person reads it.
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